Are You Wasting Resources on Smart Device Support?
You have a team that understands your IoT device and, as a result, many businesses ask these senior developers to answer customer questions, calls, and emails. While this can work out early on, it is not sustainable as your business grows.
One major issue with putting your senior members on customer support is that you’re taking your top talent away from the areas they excel in. This results in wasted time as well as money – their skills could be put to better use in working to further develop your products and grow your company.