Protocol Networks worked with the UPSC team both from a business and technology perspective to develop a program tailored to their unique requirements and was ultimately selected to be their long term service provider.
As a part of the ongoing support program, Protocol Networks is now responsible for both monitoring the technology assets in the UPSC environment as well as the management of those devices. The client has 11 sites throughout the US with a full suite of technologies in those locations which include but are not limited to: VMware, Exchange, SQL, Cisco, and proprietary ERP solutions. In addition to the monitoring and management of the environment, Protocol Networks is also acting as the help desk for UPSC by entering, triaging, addressing and tracking any and all user issues on a day to day basis. This allows the internal team to focus their efforts on the strategic initiatives without having to respond to and resolve internal user issues.
In conjunction with the ongoing Managed Services, Protocol Networks also developed a strategic IT roadmap for UPSC so that the business has a clear path for new technology implementations that are in line with the organization’s 5 year plan. Beyond all the services explained above, Protocol Networks is also engaged by United Pipe and Steel on a regular basis to perform project based work to deploy a number of the recommended initiatives outlined in the developed IT road map which include Firewall Upgrades, Corporate Wireless Upgrades, Wireless Warehousing and a Remote Desktop solution
Protocol Networks finished a yearlong Datacenter and office move for Sarepta Therapeutics on April 23 2014 and then completed a second yearlong Datacenter build for Sarepta Therapeutics on February 28 2017.The scope of these projects included building a new Headquarters in Cambridge, MA, and consolidating three functioning offices into the Headquarters while simultaneously relocating Sarepta Therapeutics’ datacenter from Colorado to Massachusetts. As a part of the project, Protocol Networks designed and installed the new telecommunications and computer networking infrastructure at the new data center as well as the new Headquarters location; a complex task for a biotechnology firm that relies extensively on its computing assets.
In the fall of 2016, Protocol implemented our full suite of Managed Services in support of Sarepta – Onsite helpdesk, remote helpdesk, monitoring, IMAC (Installation, Moves, Adds, Changes), management for the infrastructure in their office space and FDA manufacturing facility.
“I just wanted to say thanks again for all of your planning, preparation and work.
You are by far some of the most professional and impressive people I have had the chance to work with. I have learned a lot from each of you and I really appreciate all of the time and effort you guys put in. It's a real pleasure working with you.”
Protocol Networks has worked closely with the team at Newman’s Own to Plan, Design and Execute three moves and datacenter builds.
The first move, which was completed in Q4 2012, Protocol Networks assisted Newman’s Own in moving its datacenter from its office in Westport, CT to a co-location facility in Wappinger Falls, NY. This project involved implementing a new infrastructure in the co-location facility that included new network, server and storage infrastructure.
During the second move, which was completed in Q2 2014, Protocol Networks assisted Newman’s Own in moving a subset of its employees to a newly acquired office space. This project included moving existing network and server infrastructure to the new office as well as approximately 20% of the office personnel.
As a part of the final move, which was completed in Q4 2015, Protocol Networks assisted Newman’s Own in moving the remaining 80% of the office staff to the newly acquired building. In addition, our team engineered an infrastructure that included a new datacenter, network, server and storage.
Protocol Networks became a trusted advisor to The Town of Plainfield in 2014. Our first project was a Sophos firewall installation and configuration. The Town has one IT person who performs multiple job functions for the town. He enjoys working with technology and loves learning more as the town’s needs have changed over the years Shortly after the firewall upgrade the town had more projects on the horizon and reached out to Protocol Networks for assistance on tasks that required a more senior level resource as Exchange needed to be upgraded and a server decommissioned.
Since then, The Town of Plainfield comes to Protocol Networks to discuss the upcoming fiscal budgets, project roadmaps and identifying where the town would like assistance in the new fiscal year. The relationship expanded to working with the police department after the state mandate on body cams required the department to address an aging backup design. Protocol Networks worked with the Police Department to plan and design a new modular backup environment that will enable the department to increase space at reduce costs.
Protocol Networks has assisted the City of Warwick in RI for the last 5 years within their infrastructure providing MS Exchange and AD upgrades as well as ongoing Sr. Systems Administration support.
When the City experienced a critical holiday weekend power outage, it caused their environment to crash and did a rather substantial amount of damage. The outage and subsequent ungraceful system shut down critically impacted their VCenter instance, SQL database and Exchange server resulting in loss of productivity and an inability for users to access important systems. One of Protocol Networks Sr. Systems Engineers was engaged to assess the source of the problem and successfully implemented a temporary solution to get the systems running so that users could perform duties and the client could allocate resources to deploying a more robust fix for the problem.
In 2013, William Starck Architects’ business needs forced their internal project manager, also responsible for the company’s IT requirements, to focus full time on project management. After working unsuccessfully to find a quality replacement resource, the company turned to Protocol Networks for help. Protocol Networks developed a customized Managed Services plan to accommodate William Starck’s short term need, developing into a long term relationship providing Help Desk and onsite support. With no internal IT staff, we operate in an advisory and architectural capacity, allowing Protocol Networks to deliver technology solutions to technology problems, allowing William Starck Architects to focus on their non-IT architectural jobs.