Success Stories

We serve a diverse array of organizations throughout New England – from complex projects to ongoing support and advice. Read the client success stories below and discover how we help organizations achieve their goals. Then reach out to see how we can work with you.

Sarepta Therapeutics

Before Sarepta Therapeutics became a managed services client, Protocol Networks successfully completed two datacenter projects. The first was a yearlong datacenter and office move, the second was a yearlong datacenter build. The scope of these projects included building a new headquarters in Cambridge, MA, and consolidating 3 functioning offices into the headquarters, while simultaneously relocating Sarepta Therapeutics’ datacenter from Colorado to Massachusetts. As a part of the project, Protocol Networks designed and installed the new telecommunications and computer networking infrastructure at the new datacenter as well as the new headquarters location; a complex task for a biotechnology firm that relies extensively on its computing assets.

Then, in the fall of 2016, Protocol implemented our full suite of managed services in support of Sarepta – onsite helpdesk, remote helpdesk, monitoring, IMAC (Installation, Moves, Adds, Changes) and infrastructure management in their office space and FDA manufacturing facility.

Newman’s Own

When Newman’s Own needed assistance to plan, design and execute datacenter moves and builds, they turned to Protocol Networks. During the first project, we assisted them in moving their datacenter from its office in Westport, CT, to a co-location facility in Wappingers Falls, NY. This project involved implementing a new infrastructure in the co-location facility that included new network, server and storage infrastructure.

During the second move, we assisted Newman’s Own in moving a subset of its employees to a newly acquired office space. This project included moving existing network and server infrastructure to the new office as well as approximately 20% of the office personnel.

Town of Plainfield

Protocol Networks became a trusted advisor to the Town of Plainfield in 2014. Our first project was a Sophos firewall installation and configuration. The town has one IT person who performs multiple job functions. He enjoys working with technology and loves learning more as the town’s needs have changed over the years. Shortly after the firewall upgrade, the town had more projects on the horizon and reached out to Protocol Networks for assistance on tasks that required a more senior-level resource, as Exchange needed to be upgraded and a server decommissioned.

The relationship expanded to working with the police department after the state mandate on body cams required them to address an aging backup design. We worked with the department to plan and design a new modular backup environment that will enable them to increase space and reduce costs. The Town of Plainfield now comes to Protocol Networks to discuss upcoming fiscal budgets and project roadmaps and to identify where the town would like assistance in the new fiscal year.

City of Warwick

When the City of Warwick experienced a critical holiday-weekend power outage, it caused their environment to crash and did a rather substantial amount of damage. The outage and subsequent ungraceful system shutdown critically impacted their vCenter instance, SQL database and Exchange server, resulting in loss of productivity and an inability for users to access important systems. One of Protocol Networks senior systems engineers was engaged to assess the source of the problem and successfully implemented a temporary solution to get the systems running so that users could perform duties and the client could allocate resources to deploying a more robust fix for the problem.

Protocol Networks continues to assist the city with their infrastructure, providing MS Exchange and Ad upgrades as well as ongoing senior systems administration support.

William Starck Architects

In 2013, William Starck Architects’ business needs forced their internal project manager, also responsible for the company’s IT, to focus full time on project management. After working unsuccessfully to find a quality replacement resource, the company turned to Protocol Networks for help. We designed a customized managed services plan to accommodate the company’s short-term need, which developed into a long-term relationship – providing help desk and onsite support. We operate in an advisory and architectural capacity, delivering technology solutions to technology problems, allowing William Starck Architects to focus on their non-IT architectural jobs.

United Pipe & Steel (UP&S)

Protocol Networks worked with the UP&S team, both from a business and technology perspective, to develop a program tailored to their unique requirements. We were ultimately selected to be their long-term service provider.

As part of the ongoing support program, Protocol Networks is responsible for monitoring the technology assets in the UP&S environment as well as the management of those devices. The client has 11 sites throughout the U.S. with a full suite of technologies in those locations which include, but are not limited to, VMware, Exchange, SQL, Cisco and proprietary ERP solutions.

In conjunction with the ongoing managed services, Protocol Networks developed a strategic IT roadmap for UP&S so that the business has a clear path for new technology implementations in line with the organization’s 5-year plan. Beyond all the services explained above, we are engaged on a regular basis to perform project-based work to deploy a number of the recommended initiatives outlined in the developed IT roadmap which include firewall upgrades, corporate wireless upgrades, wireless warehousing and a remote desktop solution.

United Pipe and Steel (UP&S)

Protocol Networks worked with the UP&S team, both from a business and technology perspective, to develop a program tailored to their unique requirements. We were ultimately selected to be their long-term service provider.

As part of the ongoing support program, Protocol Networks is responsible for monitoring the technology assets in the UP&S environment as well as the management of those devices. The client has 11 sites throughout the U.S. with a full suite of technologies in those locations which include, but are not limited to, VMware, Exchange, SQL, Cisco and proprietary ERP solutions.

In conjunction with the ongoing managed services, Protocol Networks developed a strategic IT roadmap for UP&S so that the business has a clear path for new technology implementations in line with the organization’s 5-year plan. Beyond all the services explained above, we are engaged on a regular basis to perform project-based work to deploy a number of the recommended initiatives outlined in the developed IT roadmap which include firewall upgrades, corporate wireless upgrades, wireless warehousing and a remote desktop solution.

Sarepta Therapeutics

Before Sarepta Therapeutics became a managed services client, Protocol Networks successfully completed two datacenter projects. The first was a yearlong datacenter and office move, the second was a yearlong datacenter build. The scope of these projects included building a new headquarters in Cambridge, MA, and consolidating 3 functioning offices into the headquarters, while simultaneously relocating Sarepta Therapeutics’ datacenter from Colorado to Massachusetts. As a part of the project, Protocol Networks designed and installed the new telecommunications and computer networking infrastructure at the new datacenter as well as the new headquarters location; a complex task for a biotechnology firm that relies extensively on its computing assets.

Then, in the fall of 2016, Protocol implemented our full suite of managed services in support of Sarepta – onsite helpdesk, remote helpdesk, monitoring, IMAC (Installation, Moves, Adds, Changes) and infrastructure management in their office space and FDA manufacturing facility.

Newman’s Own

When Newman’s Own needed assistance to plan, design and execute datacenter moves and builds, they turned to Protocol Networks. During the first project, we assisted them in moving their datacenter from its office in Westport, CT, to a co-location facility in Wappingers Falls, NY. This project involved implementing a new infrastructure in the co-location facility that included new network, server and storage infrastructure.

During the second move, we assisted Newman’s Own in moving a subset of its employees to a newly acquired office space. This project included moving existing network and server infrastructure to the new office as well as approximately 20% of the office personnel.

Town of Plainfield

Protocol Networks became a trusted advisor to the Town of Plainfield in 2014. Our first project was a Sophos firewall installation and configuration. The town has one IT person who performs multiple job functions. He enjoys working with technology and loves learning more as the town’s needs have changed over the years. Shortly after the firewall upgrade, the town had more projects on the horizon and reached out to Protocol Networks for assistance on tasks that required a more senior-level resource, as Exchange needed to be upgraded and a server decommissioned.

The relationship expanded to working with the police department after the state mandate on body cams required them to address an aging backup design. We worked with the department to plan and design a new modular backup environment that will enable them to increase space and reduce costs. The Town of Plainfield now comes to Protocol Networks to discuss upcoming fiscal budgets and project roadmaps and to identify where the town would like assistance in the new fiscal year.

City of Warwick

When the City of Warwick experienced a critical holiday-weekend power outage, it caused their environment to crash and did a rather substantial amount of damage. The outage and subsequent ungraceful system shutdown critically impacted their vCenter instance, SQL database and Exchange server, resulting in loss of productivity and an inability for users to access important systems. One of Protocol Networks senior systems engineers was engaged to assess the source of the problem and successfully implemented a temporary solution to get the systems running so that users could perform duties and the client could allocate resources to deploying a more robust fix for the problem.

Protocol Networks continues to assist the city with their infrastructure, providing MS Exchange and Ad upgrades as well as ongoing senior systems administration support.

William Starck Architects

In 2013, William Starck Architects’ business needs forced their internal project manager, also responsible for the company’s IT, to focus full time on project management. After working unsuccessfully to find a quality replacement resource, the company turned to Protocol Networks for help. We designed a customized managed services plan to accommodate the company’s short-term need, which developed into a long-term relationship – providing help desk and onsite support. We operate in an advisory and architectural capacity, delivering technology solutions to technology problems, allowing William Starck Architects to focus on their non-IT architectural jobs.

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