Managed IT Support

Technology is deeply integrated into your business operations. Your IT infrastructure must be available 24/7 and utilize the technology best suited for you. With managed IT support from Protocol Networks, our talented team of engineers and architects caters to you, providing IT services to keep your technology and business operating efficiently and effectively.

Protocol Networks Suite of Managed IT Support Services 

Data Center

IT Infrastructure Management

We maintain, optimize, and ensure the continuous functioning of our clients’ IT systems, such as servers, networks, and software applications. We conduct troubleshooting, system updates, data backups, and disaster recovery planning to minimize downtime and maintain productivity. As technology accelerates, the role of infrastructure support has grown increasingly crucial for our clients, ensuring security, operational efficiency, and continuous innovation.

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24/7 Help Desk

Our help desk service provides a dedicated IT support system for businesses, offering 24/7 assistance to address technical issues. We resolve IT problems promptly and efficiently, minimizing downtime and ensuring smooth operations. With a team of skilled technicians and support professionals, we provide expertise on a variety of technology platforms, from software troubleshooting to network and hardware issues.


IoT Support

We offer a comprehensive suite of support solutions aimed at managing, securing, and optimizing Internet of Things (IoT) devices within an organization. The service helps businesses navigate the complexities of IoT deployment, providing technical expertise in device connectivity, data analytics, and network security. By offering troubleshooting, preventive maintenance, and system integration, Protocol Networks ensures the seamless functionality and efficiency of IoT systems.


Cloud Services

Our goal is to help businesses fully utilize the potential of the cloud. Our cloud services include strategy development, implementation, migration, and management, tailored to the specific needs of each client. The team at Protocol Networks ensures that your cloud services not only streamline operations and reduce costs, but also boost scalability and flexibility, while maintaining high levels of data security.

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Staffing Support

Our staffing services offer businesses specialized talent acquisition to fill IT roles and support their technological operations. With a keen understanding of the IT industry, we identify and place qualified professionals in appropriate roles, whether it be for project-based needs, temporary staffing, or full-time positions. This service enables organizations to augment their in-house teams with expert personnel, enhancing operational efficiency and driving technological innovation.


IT Relocation Services

We assist businesses in the complex process of relocating their IT infrastructure, such as servers, networks, and hardware, when moving to a new location. These services involve planning, careful packaging, safe transportation, and precise reinstallation of the IT equipment to ensure minimal disruption to operations. By coordinating all aspects of the move, from initial assessment to final setup and testing, our IT relocation services aim to provide a smooth transition with minimal downtime for your business.

Experience IT Success With Protocol Networks

We bring a number of benefits to your business that help keep you on track for productivity, growth, and overall success.


Customized Solutions

We don’t try to fit you into a box. We develop unique, customized solutions that fit your organization alone.


Scale With You

As your business grows or changes, our managed IT support services change with you to meet your new needs.


An Experienced Team

Our team works with organizations in your industry, and we know the ins and outs of the challenges you regularly face.


A Focus on the Partnership

We’re in this to build a lasting relationship with our clients. We’re invested in your success.

Your Managed IT Support Partner on Your Technology Journey

We understand what you’re up against when it comes to IT, security, compliance, and other technology challenges. That’s why we offer managed IT support services that meet those hurdles head-on  IT help desk services

 with customized solutions meant for your unique needs, wants, gaps, and goals. Protocol Networks has helped dozens of organizations up and down the East Coast and globally with managed services including monitoring, IT help desk services,  IT, infrastructure support, compliance reviews, and more. Our scalable IT solutions move with you whether you’re heading toward growth and changes or other situations vital to the success of your business.

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Small Life Science Company

Protocol Networks provided a small Life Science company from Massachusetts with a scalable IT infrastructure that supported a seamless transition away from their managed services provider and allowed the internal staff to easily manage the environment moving forward.

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Midsize Life Science Company

Protocol Networks designed and implemented a network for a mid-size Life Science company from Massachusetts according to industry best practices, leveraging equipment from multiple best-in-breed manufacturers that was cost effective, flexible, and scalable.

Other Success Stories

We serve a diverse array of organizations throughout the East Coast and their global teams – from complex projects to ongoing managed services and support. Check out our client success stories and discover how we help organizations achieve their goals and focus on their business, not IT.

How to Get Started With Our Managed IT Support


Let’s Chat

First, we’d love to have a conversation with you about your IT needs, wants, and gaps to help find the best solutions for your company.


A Search for Solutions

Next, Protocol Networks will work with you to find the best managed services that meet your unique needs. We’ll bring a proposal of our ideas to the table and have another conversation.


Get Started

If our plan sounds good to you, we’ll move forward with a partnership. We’ll be available to help you tackle current and new IT problems and concerns.