Technology is deeply integrated into your business operations. Your IT infrastructure must be available 24/7 and utilize the technology best suited for you. With managed services from Protocol Networks, our team caters to you, providing services to keep your technology and business operating efficiently and effectively. Use our eyes to look at your network and maintain it.
Don’t Let IT Problems Hold You Back From Growth
What problems are you facing when it comes to technology?
IT Can’t Keep Up
When growth is on the horizon for your business, it’s quite possible your IT support won’t be able to keep up with your growing and changing needs. If IT falters, productivity, customer support, and the employee experience can fall with it.
Your IT Team Is Spread Thin
IT departments in several industries are spread thin, working on minimal budgets and headcounts. They’re spending all their time tackling help desk tickets and there simply aren’t enough resources to handle higher needs.
Reliability is Lacking
Without a proper IT strategy, it’s very likely your company is lacking in reliability. With poor network connections and no real plan to support your team, you can run into severe issues with data and productivity.
You’re At Risk of Failing Compliance Audits
A failed compliance audit can put your entire organization at risk. Not only could you be faced with loss of cybersecurity insurance and fines, you could very well be holding the door open for a breach. Security strategies must keep up with current threats.
Experience IT Success With Protocol Networks
We bring a number of benefits to your business that helps keep you on track for productivity, growth, and overall success.
Customized SolutionsWe don’t try to fit you into a box. We develop unique, customized solutions that fits your organization alone.
Scale With YouAs your business grows or changes, our IT services change with you to meet your new needs.
An Experienced TeamOur team works with organizations in your industry, and we know the ins and outs of the challenges you regularly face.
A Focus on the PartnershipWe’re in this to build a lasting relationship with our clients. We’re invested in your success.
Protocol Networks Suite of Managed Services
IT Infrastructure Monitoring and Management
We’ll monitor your network and execute routine maintenance and patching to keep it healthy. That way, you stay focused on core business operations. We’ll further alleviate your technology burden by operating as the help line for your customers. We’ll troubleshoot their issues for you, triaging or escalating as needed. Our managed services support infrastructure, assets or individuals. Whether one of your staff members needs help resetting a password, or one of your clients does, we can be here to help.
Security inside out, not outside in
Networks we build bake security into the solution from the from the beginning. Our clients are secure from the start, and consistently follow the latest best practices. We’ll help with documentation, such as processes and procedures, to further protect your environment.
Vendor Management Lets You Off-Load Time Consuming Tasks
Even when we don’t have a direct relationship with one of your partners, we’ll coordinate with the provider on your behalf. For instance, if you need to update a line-of-business application, we’ll work with the vendor and ensure it is compatible with your operating system. We also provide end-to-end problem resolution and escalate issues for you, allowing you to focus on running your business.
A Reliable Team Who Understand Your Business
At Protocol Networks, we structure client relationships differently than most service providers. The main person you meet with as you explore our services and solutions will continue to assist you when you become our client.
We do this because it builds a deep understanding on both sides of your challenges, goals and business plan. All clients also have access to our executive team and get to know them through direct conversations.
Since we built the network, we’re uniquely positioned to offer guidance. We’re deeply familiar with the infrastructure, as opposed to someone off the street who needs to work through several rounds of questions to reach our level of understanding. Use semi-annual strategic conversations to determine the direction your company wants to take or sign up for additional whiteboarding sessions to see how to best use technology to achieve your goals.
Support From Experts, Not Mavericks
Broken IT caues downtime and frustration. To quickly resolve client issues senior staff members make up the majority of our support team. There are no mavericks – everyone follows the same processes for resolving and/or escalating issues. If you experience a problem with technology, our team will have you swiftly back at work.
Your Managed Services Partner on Your IT Journey
We understand what you’re up against when it comes to IT, security, compliance, and other technology challenges. That’s why we offer managed services that meet those hurdles head-on with customized solutions meant for your unique needs, wants, gaps, and goals. Protocol Networks has helped dozens of organizations in New England with managed services including monitoring, help desk support, IT architecture, compliance reviews, and more. Our scalable IT solutions move with you whether you’re heading toward growth and changes or other situations vital to the success of your business.