Protocol Networks has assisted the City of Warwick in RI for the last 5 years within their infrastructure providing MS Exchange and AD upgrades as well as ongoing Sr. Systems Administration support.

When the City experienced a critical holiday weekend power outage, it caused their environment to crash and did a rather substantial amount of damage. The outage and subsequent ungraceful system shut down critically impacted their VCenter instance, SQL database and Exchange server resulting in loss of productivity and an inability for users to access important systems. One of Protocol Networks Sr. Systems Engineers was engaged to assess the source of the problem and successfully implemented a temporary solution to get the systems running so that users could perform duties and the client could allocate resources to deploying a more robust fix for the problem.