How Managed Services Make Life Easier for Life Sciences Companies

Managed services

Managed services help life science companies track various moving parts and navigate complex landscapes. Companies in this sector know how quickly the field can change; with your company needing to shift and adjust in response. Fortunately, there is a solution you can turn to that will reduce technology stress. Managed IT services can make your life significantly easier.

What Managed Services Bring to Life Science Companies

Life sciences organizations have unique needs when it comes to technology. Your business must maximize efficiency to make sure you finish your projects on schedule. You work in an exciting, fast-paced field. When your products get approved for public consumption, suddenly your IT and personnel needs can become overwhelming.

Managed services can improve your life in all areas. With outside IT professionals, like Protocol Networks, you can access cloud solutions that align with your organizational needs. You will have the technology to support your business every step of the way.

Managed services give life sciences companies the room and fuel to grow

As a life sciences company, you know that you might need to accommodate a handful of employees one day but then scale up to thousands within a short period. You also face projects and challenging situations with tight deadlines and technology requirements. To be able to grow effectively, you need the capabilities of managed IT services. With the cloud, you can easily scale to meet your organization’s needs without wasting precious budget on technology you don’t need.

With the cloud, you can also shift some technology responsibilities over to your provider, reducing the need for your day-to-day IT management, and giving you one less thing to worry about. Your provider can also help you navigate the acquisition of the hardware you need to do your job well, allowing you to focus on the project at hand and letting us worry about the technology components.

How Protocol Networks can Help Power Your Life Sciences Company

At Protocol Networks, we have experience working with companies in the life sciences space. This experience entails working with organizations in all stages of product development. We know what you need as you build your business and we can provide you with the customized support that will help you thrive.

Our engineers can design and deploy technology architectures that will help your business tap into the power of IT to boost productivity and efficiency while also satisfying any regulatory requirements. We are vendor-agnostic, which means we recommend solutions based on what will help your business succeed, not on our personal preferences.

We can help you navigate areas such as:

  • Employee onboarding and offboarding
  • Infrastructure management and scaling
  • Infrastructure training for your employees
  • Cloud management and custom solutions

We will even offer suggestions tailored to your company’s needs to help you get the most out of your technology capabilities.

Real-life story:

Consider the experience of one of our clients, a mid-sized life sciences company in Massachusetts. The company was growing rapidly and its third-party MSP could not manage the day-to-day administration effectively. The company decided to bring in Protocol Networks to help them better understand their current processes and procedures and what could be improved.

We created a program that offered both on-site and remote Level 1 and Level 2 help desk support to create a single point of contact for all issues. This helped us reduce response times from 24-48 hours to less than 30 minutes.

We also created a unique engineering program for the client to help them pre-purchase engineering support in bulk hours, allowing them to tap into savings, rather than just paying ad hoc. The client also had access to best-in-breed equipment that was acquired and managed cost-effectively and able to scale with their business. Overall, our program increased satisfaction within the user community. Our team helped improve operations and provide the company with the support needed to grow and excel in its field.

Learn more about how we helped this mid-size life sciences client succeed.

See how Protocol Networks’ Managed Services Make Your Life Easier

For your life sciences company to progress, you need access to the IT infrastructure that can support your business needs. As one of the leading IT companies in Massachusetts, we have the experience to build the cloud services you need to excel. Ready to learn more about Protocol Networks’ tailored solutions for life sciences organizations? Schedule a meeting now to learn how you can get started.