Support & Maintenance
Unlike other large network infrastructure companies, Protocol Networks will help support your infrastructure. Many small and medium size businesses have a business requirement for a specific technology; however, they may not have the resources to hire a full time employee to support that technology. Protocol Networks can provide this specialized support at a fraction of the cost of a full time employee. Just as Protocol Networks sells no hardware or software, we also have no “one size fits all” solutions. We tailor each support contract to meet the needs of your organization. Protocol Networks can provide such services as active real-time network monitoring, trouble ticketing, and on or off site help desk services.
With "Old Fashioned" customer service as our priority, your organization will receive the very best in service and attention. All of our clients have the home and cell phone numbers of all of the officers of the company, and can call 24 hours a day with any questions or concerns.
To contact an engineer at Protocol Networks about an ongoing support issue, or to get some independent advice on an ongoing project, e-mail us at Independent Advice.